Common Vision

When hiring, CCMSI looks for the best and the brightest; as our experience has shown that talented individuals are committed to lifelong learning. We don’t work in silos, we work as teams to produce remarkable results for our clients. We are united by a common vision of excellence, we work closely with others to create a unified team and happy customers. To accomplish these goals, it is our promise to provide our people with the great tools and the appropriate support needed to succeed.

We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job, and claims staff are assigned manageable caseloads.

CCMSI’s Core Values and Principles

Our Culture

At CCMSI, our Core Values are embedded into our culture of how we treat our employees as valued partners, how we consistently demonstrate integrity, passion and enthusiasm for doing what is best for our clients by searching for the best ideas and approaching change as an opportunity. We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job, and claims staff are assigned manageable caseloads—all while providing our staff with market-competitive benefits and compensation packages.

If you are a professional who is interested in joining a company that is committed to passion and integrity, CCMSI may be the place for you.

CCMSI is a certified Great Place to Work!

Great Place to Work

Cannon Cochran Management Services, Inc. (CCMSI) has been certified as a great workplace by the independent analysts at Great Place to Work®. CCMSI earned this credential based on extensive ratings provided by its employees in anonymous surveys.

A summary of these ratings can be found at: CCMSI – Great Place to Work.


“At CCMSI, our Core Values are embedded into our workplace culture where employees are valued partners who consistently demonstrate integrity, passion, and enthusiasm as part of our common goal to deliver what matters most to our clients.  We are thrilled to achieve this prestigious designation a second consecutive year in a row, which validates the exceptional workplace we have at CCMSI”.

CCMSI’s Chief Operating Officer, Rod Golden

LevelUP at CCMSI!

LevelUP Career Pathway Program

Are you interested in taking your career to the next level? At CCMSI, we are committed to developing talented claim professionals through our on-the-job LevelUP Career Pathway Program, which prepares participants for a successful career in workers’ compensation claims adjusting.

LevelUP will fully equip you to enter the claims field through on-the-job experience, eCourses, work shadowing seasoned adjusters, and planned experiences. Upon completion of all four phases, you will be uniquely positioned to thrive in this growing industry through hands-on training and individualized attention from experts in the field.

For more information on the LevelUP Program and how to apply, visit

Ready to start your journey?

Click here to find current LevelUP claim associate position openings.

Do you live in the Danville area?

Click here to learn about our partnership with Danville Area Community College’s Claims Representative Certificate program.

What Makes Us Different

Corporate Headquarters

Danville, IL

2 East Main Street
Towne Centre Building
Danville, IL 61832-5852



From the heart of New England to the California coast and all parts in between, we cover the country with a network of regional offices, combining national vision with local service to deliver what matters most.

location_on Birmingham, AL
location_on Little Rock, AR
location_on Scottsdale, AZ
location_on Concord, CA
location_on Irvine, CA
location_on Greenwood Village, CO
location_on Maitland, FL
location_on Des Moines, IA
location_on Chicago, IL
location_on Danville, IL
location_on Lisle, IL
location_on Overland Park, KS
location_on Louisville, KY
location_on Metairie, LA
location_on Reading, MA
location_on South Portland, ME
location_on Okemos, MI

location_on Minnetonka, MN
location_on St. Louis, MO
location_on Jackson, MS
location_on Manchester, NH
location_on Linwood, NJ
location_on Wall Township, NJ
location_on Albuquerque, NM
location_on Carson City, NV
location_on Las Vegas, NV
location_on Reno, NV
location_on Dublin, OH
location_on Salem, OR
location_on Nashville, TN
location_on Dallas, TX
location_on Houston, TX
location_on San Antonio, TX


At CCMSI, we provide more than a weekly salary. Total rewards are a combination of salary, health care benefits, wellness programs, retirement plans and work/life benefits.

CCMSI recognizes that a competitive base pay and benefits that fit your needs are key ingredients in a true work/life balance. From physical wellness to community wellness and everything in between – CCMSI focuses on creating a well-rounded experience for our employees.

During your career at CCMSI, we support your financial future and offer unique long-term plans. And, we believe in supporting the advancement of your personal growth.

Employee Wellness Programs

Wellness for a better you!

Physical Wellness

CCMSI provides for employees’ physical well-being by offering our employees and their families a comprehensive benefits program in a safe work environment to encourage healthy lifestyle choices and physical well-being.

  • Health, dental, vision coverage
  • Life insurance
  • Safe and secure work environment
  • Personal health coaches – United Healthcare
  • Health club discounts
  • Smoking cessation – EAP
  • Substance abuse counseling – EAP
  • Wellness events
  • Rally Fitness App
  • Espresa – Wellness challenges

Financial Wellness

CCMSI invests in our workforce by providing a broad range of benefits and offerings to assist employees in preparing for a secure financial future.

  • Employee stock ownership plan (ESOP)
  • 401k plan
  • Flexible spending accounts for health, dental, and dependent care
  • Health savings account (HSA) option for benefits
  • Disability coverage – long and short-term
  • Life insurance for employee and dependents
  • Life Lock credit monitoring
  • College scholarships for employee’s children
  • Critical illness insurance
  • Financial assistance counseling – EAP
  • Travel assistance plan
  • Total rewards statements distributed annually

Healthy Work/Life Wellness

CCMSI is committed to ensuring employees maintain a healthy work/life balance to reduce stress, by offering a variety of programs aimed at supporting overall work/life wellness.

  • Employee assistance program — Perspectives, Ltd. — (800) 456-6327
  • Paid time off – vacation days, elective days, sick days, 11 holidays including your birthday
  • Employee service recognition rewards
  • Employee parties and activities
  • Paid travel for 15+ service anniversary recognition
  • Additional milestone anniversary paid time off
  • Sporadic early dismissal days
  • Flex scheduling (where available)
  • Ergonomically safe work environment

Community Wellness

CCMSI encourages employees to give back to the communities in which they live. We offer opportunities for employees to become involved in their communities by sponsoring a number of charity based community programs that give back to those less fortunate. CCMSI also maintains a disaster relief fund for catastrophic losses due to natural disasters.

  • United Way
  • Blood drives
  • Habitat For Humanity
  • Adopt a Family
  • Adopt a cause
  • Various local charities
  • Disaster relief fund

Professional Wellness

CCMSI supports staff in reaching their professional development goals through continuing education certifications, licensures, and internal course offerings. CCMSI has a strong history of promoting employees from within and offers career development opportunities to its valued staff.

  • Professional licensures/certifications
  • Educational offerings
  • Promotional opportunities
  • State-of-the-art systems
  • CPE reimbursement
  • Promotional opportunities
  • Manageable caseloads
  • Professional designation & certification bonus program

Employee Benefits

From health and dental to life insurance and planning for retirement, CCMSI offers competitive benefit programs that meet the needs of you and your family.

Outlined below is an overview of available benefits at CCMSI. Benefits vary depending on employment status. Employees who are scheduled to work 30 or more hours per week are eligible for benefits. There is a 60 day waiting period before benefits begin.


CCMSI offers three health plans, a PPO, a Non-PPO, and a HSA for individual and family coverage along with In-Network and Out-of-Network coverage levels including a prescription drug plan. CCMSI contributes up to 80% of the premiums.


Our dental plan allows you and your covered dependents to see any dental provider for services and charges are covered at 100%, 80% or 50% of the usual and customary charges. The plan also includes orthodontic coverage for dependent children.


Our vision plan offers coverage for a variety of vision care needs. Benefits cover eye exams, prescription eyeglasses, contact lenses, and more.

Time Off

CCMSI recognizes the need for employees to maintain a healthy work-life balance for rest and relaxation. New employees receive 4 weeks of paid time off in their first year of employment. This includes 2 weeks (10 days) of vacation and 2 weeks of elective days. Additionally, employees are eligible for 11 paid holidays per calendar year (including your birthday).

Life Insurance

As part of our employees’ overall benefits coverage, CCMSI provides a minimum amount of life insurance coverage. Employees may also choose to purchase additional coverage for themselves, their spouse, civil union or domestic partner, and eligible dependent children.


CCMSI provides long-term disability coverage for eligible employees. Employees may also purchase additional short-term disability coverage.

Flexible Spending Account

Employees of CCMSI have the opportunity to enroll in a flexible spending account that allows for payment of medical and/or daycare expenses before taxes. Debit cards are available for employee convenience.

Employee Assistance (EAP)

CCMSI offers Perspectives, an Employee Assistance Program for confidential counseling services to all employees and their family members at no cost. EAP counselors can assist with relationship conflicts, emotional stress, alcohol and substance abuse, workplace problems, financial issues, and more available at: 

Retirement Planning

CCMSI is proud to be an employee-owned company. CCMSI’s savings and retirement benefits are designed to help you reach your future retirement goals.

The plans include:

Employee Stock Ownership Plan (ESOP)

The ESOP is designed to provide beneficial ownership of CCMSI stock to employees after one year of employment–the people who are primarily responsible for CCMSI’s success. Beneficial ownership means that employees do not directly own shares of CCMSI stock, but employees do have shares held by the ESOP that are specifically allocated to them.

The ESOP is intended to provide employees with a meaningful stake in CCMSI, additional economic security and, ultimately, an additional source of retirement income. The ESOP gives employees a unique opportunity to acquire a beneficial ownership interest in CCMSI stock at no direct cost to them.

The benefits employees receive from the ESOP will depend, to a great extent, on CCMSI’s profitability and the employee’s length of employment with CCMSI. In general, the longer an employee remains with CCMSI, the greater their interest in the ESOP will be. CCMSI hopes that this beneficial ownership opportunity will give employees a personal interest in CCMSI’s success.

401(K) Retirement Plan Services

CCMSI’s 401(k) is an auto-enrolled program in which all employees are eligible for a pre-tax deduction to save toward their retirement through a voluntary 401(k) account.


CCMSI employs over 1,400 dedicated, loyal, and talented individuals in 33 offices across the United States. We encourage them to broaden their knowledge and skills, to keep current with changes in insurance education and to increase their potential for assuming greater responsibility.

Continuing Education

CCMSI encourages and supports our staff with continued education. Whether it is in their respective Workers’ Compensation and/or Liability fields or CCMSI’s corporate divisions, we are focused on our employee’s career development by assisting with their education programs and associated testing and licensing fees.

Job Skills Training

In addition, we offer employees the opportunities to broaden skills needed to excel in their current role. Claims, Underwriting, IT/Systems and Financial Services are just a few of the many areas where job skills training are available.

Professional Designation Bonuses

CCMSI’s Professional Designation Bonus Program is intended to financially reward employees for achieving professional designations in the specific industry for pre-determined designations

LevelUP Career Pathway Program

Are you interested in taking your career to the next level?  At CCMSI, we are committed to developing talented claim professionals through our on-the-job LevelUP Career Pathway Program. Click here to learn more!

Employee Testimonials

I have been with CCMSI since July 2015.  I originally started working as a Data Analyst out of the Louisiana office and moved to Claims Assistant in Texas in 2016. I decided that I wanted to continue to learn more and grow within the company. An Indemnity role opened up on the National Claims team and I began the LevelUP program in October 2021. The opportunity to learn the claims handling process at a steady interval through the different claim levels really excited me.

The program is a great way to, not only learn the internal system, but also to get practical hands on training of claims handling from day one – from initial statements, to payments, to extent of injury, to billing, and closure. I have become much more comfortable with communication and conflict. Not all claims are going to be smooth sailing from start to finish and this program allowed me time to adjust and celebrate little wins and learn from mistakes.  The one on one training provided allowed me a safe & comfortable space to ask questions and grasp concepts of the state laws and procedures from someone much more knowledgeable and experienced. Also having that support from someone who just wants to help and see you succeed as well was empowering. Being able to transition through the types of claims from Claim Associate to Claims Representative really gave me the confidence to handle all the variability of claims from medical only to medical maintenance. I feel I had a beneficial and sufficient amount of time to get comfortable in each role. I enjoy the investigation and being able to identify and prepare my clients for different outcomes.

Without the LevelUP program, I would not be as well prepared to handle the complex and more detailed claims that I have now. The program gave me much more than I could have imagined. It not only helped me grow professionally but personally. I have been able to utilize some of the skills even in my personal life. I look forward to learning more and progressing through my career further. I would highly recommend the LevelUP program to anyone. I personally feel the program is one of the best tools for training that CCMSI has to offer.

Melanie Austin

Workers' Compensation Claim Representative I, Dallas, TX

I started with CCMSI 2 years ago as a Claim Associate Level 1 in the LevelUP Program. When I first came on board, I was unsure as to how quickly I could get through the program and was very surprised to have advanced to a Claim Associate II within 5 months.  During this time, my daily tasks were to learn the best practices of workers’ compensation handling, including assisting Adjusters with all of their needs such as logging documents, speaking with Claimants and obtaining recorded statements, reviewing medical records and bills. As an Associate II, I was tasked with assisting the Adjusters while also diving into the world of handling my own claims.  This transition was done with ease as I felt I had adequate and thorough training along with the needed resources available. Three short months later, I was advanced to a Claim Representative and completed the LevelUP Program. I am now responsible for handling Claims and helping to teach others that are coming into the program. With the staff we have working on our team and throughout the company, it made the process that much easier.  Prior to this, I had a 16 year career and I have never once regretted making the decision to switch. CCMSI is a great community, wonderful people, and amazing opportunities for growth. The LevelUP Program really prepared me to get to where I am today with being able to take learning steps to reach that final goal.

Lauren Jackson

Workers' Compensation Claim Representative I, Danville, IL

As a recent graduate from the LevelUP Program I believe it helped me gain the deep knowledge and understanding I needed to thrive. Having had no previous experience in Worker’s Compensation, this program was invaluable for getting me started quickly. The skills that I gained during this process were learning how to open the claim from the start, viewing this and making sure that the claim was readable like a book, meaning from the time the claims are activated until the claim is closed anyone should be able to open the claim and understand what is taking place. I also learned terminology that has made me successful in the day to day handling of my claims. This program has impacted my career in that it has accelerated my growth in the industry and helped me obtain a much faster start than I otherwise would have.  Therefore, when I received my first audit I was thrilled to have seen I made a 98 out of 100 possible points. The LevelUP Program has made me the successful adjuster that I am.

Angie Cabler

Workers' Compensation Claim Representative I, Nashville, TN

I actually first interviewed with CCMSI in 1997 at the suggestion of Dan Eversole in the St. Louis office. He and I worked together previously at a small monoline workers’ compensation carrier before he came to CCMSI in 1995 and we had kept in touch over those few years. Following my initial interview in 1997, I decided to stay put at my then-current company for a while, but eventually re-interviewed at CCMSI in 2001. Dan had actually called me in 2001 to ask about an adjuster we had both worked with previously who had applied at CCMSI. He mentioned casually that there was also a Claim Supervisor position open at CCMSI, but said, “But I don’t suppose you’re interested in that.” I told him that he shouldn’t be so sure…

I started at CCMSI as a Claims Supervisor in August 2001 and became Claims Manager a year or so later. Following the acquisition/consolidation of NGS, OHMS and MSUSA in 2002-2003, I was asked to become a member of the new Corporate Claim Committee. It sounded like a great opportunity to work with people in other regions and have the chance to help develop and expand the Corporate Claim Best Practices for the company. There were 6 of us on the original CCC back in 2003 and 4 of those original 6 are still on the CCC 12 years later! This is a great testimonial to the culture of CCMSI. We often talk about the tenure of our employees and clients and how important that can be to the organization. I believe the tenure of all the current CCC members allows us to make quicker progress on important issues.

CCMSI has given me the opportunity to work with a wide variety of clients, small and large. I have been able to handle claims, supervise claims and work with clients in an account management role. It would have been hard to imagine when I started that CCMSI would have some of the large regional and national clients we have now. For me personally, I’ve been able to become involved with clients and our company in ways that I could have never imagined 14 years ago. We have all seen the complexity of handling claims for our clients increase over the years due to a variety of reasons – Medicare, financial crisis & cyber-attacks. Because we do what we do, CCMSI helps our clients through these dangerous waters, and I like being a part of that.

Bill Aherns

Claims Manager & Account Manager, St. Louis, MO

I initially started working for CCMSI is November of 2009 and left in October of 2013. I really enjoyed the company, employees, and work environment. I went to pursue other opportunities. I didn’t realize at the time how important benefits and work environment truly were to overall happiness with employment. I was fortunate to come back in July of 2018 as Underwriter in Metairie, LA office once again and have since been promoted to an Underwriter II position. I swear I had trouble keeping the smile on my face each morning coming into the new and much nicer building that they relocated in after my initial departure. CCMSI benefits are amazing and one of kind if you ask me, and I have worked for couple of different companies and those companies overall benefits and employee satisfaction didn’t even compare. I was not shocked to see CCMSI get a “Great Place to Work” certification. The managers and HR department really go out of their way to make sure each employee is taken care of and request feedback on how they can improve. The overall growth and expansion of this company since I left has amazed me as well. The number of clients and members that have joined or stayed with CCMSI is testimonial itself to the reason we are a leader among third party administrators. Working with CCMSI has given me the opportunity to work with a wide variety of clients and gain further experience and knowledge that helps me grow into a more experienced Underwriter. Realizing that you are part of an organization that takes care of it clients and employees makes this a wonderful place to work.

Kirk Evans

Underwriter II, Metairie, LA

I have been with CCMSI for going on 10 years. I started out in the Bill Processing Unit and moved to the Claims Department as a Medical Only adjuster after three years in billing. After another three years in Medical Only I decided to make the jump to indemnity through the Level up program. The room for advancement was very appealing as I wanted to continue my growth within the company. The program definitely sets you up to succeed. Starting as a Claim Associate I allows you to familiarize yourself with the system, by reviewing medical records and bills, and it also eases you into the claims process. You get the opportunity to start interviewing claimants, learning the state forms, and getting used to frequent client communication without having the full claim load of a Claim Representative. I was in the Claim Associate I position for right at 12 months and then I was promoted to a Claim Associate II. This was a smooth transition because I felt that I had been in the Claim Associate I position for the right amount of time to really feel more comfortable with my claim load and it allowed me to gradually increase the amount of files and jurisdictions I was handling. After being in the Claim Associate II position it was a fast progression. I was promoted to a Claim Representative after 4 months. I feel that being able to transition through the Level Up program definitely prepared me to be in the Claim Representative Position that I currently am in.

Kiley Kiddoo

Workers' Compensation Claim Representative I, Danville, IL

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Additional Locations

A full listing of our offices, nationwide.

CCMSI is an Affirmative Action / Equal Employment Opportunity Employer