Customized Agile Service
We listen and work in close collaboration with your staff to create and deliver the model that meets your needs. We will identify the desired model and desired adjuster profile prior to selecting service locations and staff. We realize it is not just about selecting technically strong adjusters, but also adjusters that will embrace your culture and serve your employees and claimants with the same passion and standard of excellence delivered by you.
CCMSI’s flexible and agile management and operational structure gives our clients a custom plan unsurpassed by any in our industry.
*CCMSI currently operates 33 offices across the country and offers both workers’ compensation and liability claim capabilities in all 50 states, Canada and Puerto Rico.
The CCMSI National Account Model:
Your designated account manager knows your business inside and out.
We help create a custom detailed Quality Service Plan (client service instructions).
We provide extensive pre and post inception training of your Service Team Members.
Regular service team conference calls ensure understanding and compliance of your Quality Service Plan.
The entire service team will be held accountable and evaluated upon compliance to the Quality Service Plan.
Our local adjusters develop strong communication and rapport with our client’s staff and schedule frequent site visits to facilitate an effective partnership approach.