National Accounts

Truly Unique National Account Management Model

CCMSI believes in aggressive claims adjusting and has developed a national account management model that provides consistent proactive claims management. We follow the strict compliance instructions set by our clients’ Quality Service Plans.

Our adjusters have the autonomy and authority to make timely decisions and develop a personal relationship with you and your team. We listen and work in close collaboration with you to deliver the results you expect.

Customized Agile Service

We listen and work in close collaboration with your staff to create and deliver the model that meets your needs. We will identify the desired model and desired adjuster profile prior to selecting service locations and staff. We realize it is not just about selecting technically strong adjusters, but also adjusters that will embrace your culture and serve your employees and claimants with the same passion and standard of excellence delivered by you.

CCMSI’s flexible and agile management and operational structure gives our clients a custom plan unsurpassed by any in our industry.

*CCMSI currently operates 33 offices across the country and offers both workers’ compensation and liability claim capabilities in all 50 states, Canada and Puerto Rico.

Request a Demo

If your systems are falling flat, dragging on efficiency, accountability, and organization- let us know and we can arrange onsite demonstration and education sourced from 30 years of experience

The CCMSI National Account Model:

  1. Service Excellence:

    Your designated account manager knows your business inside and out.

  2. Custom Plans:

    We help create a custom detailed Quality Service Plan (client service instructions).

  3. Training:

    We provide extensive pre and post inception training of your Service Team Members.

  4. Consistent Communication:

    Regular service team conference calls ensure understanding and compliance of your Quality Service Plan.

  5. Accountability:

    The entire service team will be held accountable and evaluated upon compliance to the Quality Service Plan.

  6. Cohesive Partnership:

    Our local adjusters develop strong communication and rapport with our client’s staff and schedule frequent site visits to facilitate an effective partnership approach.