For all media inquiries, please contact:
CANNON COCHRAN MANAGEMENT SERVICES, INC. (CCMSI) PROMOTES INDUSTRY TRANSPARENCY
Danville, IL – May 1, 2011 -- Transparency – is your third-party administrator telling you everything? The practice of receiving incentives from subcontractors is not the practice of a trusted business partner. So says G. Bryan Thomas, President, Chief Executive Officer and Chairman of the Board of Cannon Cochran Management Services, Inc. (CCMSI) located in Danville/Champaign, Ill at the opening of RIMS 2011 Annual Conferene & Exhibition in Vancouver, Canada May 1-5, 2011. CCMSI (www.ccmsi.com) is located at booth 2043 at the Vancouver Convention Center.
“When the insurance industry took a hard stance on agent and broker compensation transparency, we applauded the swift response to these highly important consumer protection issues,” says Thomas. “Our clients can be assured that we do not receive renumeration from any supplier or vendor, who provides professional services associated with the claims process. It’s our commitment to honor the trust our clients place in us.”
In Thomas’ estimation, client confidence should be the primary business driver. In working with its customers, CCMSI brings clarity and efficiency to the administration of workers’ compensation, property/casualty, and self-insurance programs. That includes presenting clients with full disclosure on costs and compensation. “At a time when public trust in the insurance and financial industries are at an all-time low, we want to assure our clients that we value their business and want to affirm their trust in us ,” says Thomas.
“Even as we innovate and create more streamlined processes with which to more effectively handle client risks, we keep in mind that the ultimate goal is our clients’ full and complete satisfaction,” says Thomas. “Our state-of-the-art technology advances and our innovative cost containment and risk financing strategies help us increase our value to our customers. That helps our customers compete in a tough market. Maximizing transparency in our business operations is our way of keeping client satisfaction at the center of our business practices.”
About CCMSI: Headquartered in Danville, Illinois, CCMSI is the nation’s largest independent third-party administrator of workers’ compensation, property/casualty and self–insurance programs. For more than 30 years the company’s experienced workforce, which today numbers 870 has been assisting clients with self-insured property and casualty claims management including workers’ compensation, liability and property coverage. With a national network of 41 offices located across the United States, CCMSI brings clients coast-to-coast instantaneous access to expert claims professionals, customized cost-effective solutions and cutting-edge technology to manage their administration programs. CCMSI clients include 384 individual self-insured employers, six captives and 55self-insured groups in many industries. Privately held and employee-owned, CCMSI’s gross revenues are more than $93 million. For more information, visit www.CCMSI.com.
CCMSI Drives Industry Quality Through Smart Acquisition in the Insurance Agency Stellar Customer Service Is the Key Ingredient for Company Growth
Danville, IL – May 1, 2011 -- Mergers and acquisitions (M&A) affect not just the companies involved, but their clients. With a rise in both business and M&A activity, the stability of the third-party administrator (TPA) market comes into question. Process changes, customer service inconsistencies, and missed compliance measures are just a few of the potential downfalls of a merger or acquisition.
However, companies that strive to grow strategically and with the customer as the central focus will enhance the market and bring more value and opportunity to their clients, says G. Bryan Thomas, President, Chief Executive Officer, and Chairman of Cannon Cochran Management Services, Inc. (CCMSI) while at the RIMS 2011 Annual Conference & Exhibition in Vancouver, Canada May 1-5, 2011. CCMSI (www.ccmsi.com) is located at booth 2043 at the Vancouver Convention Center.
Remaining a strong, independent company, CCMSI has grown to one of the key players in the TPA market. Even with such impressive growth, CCMSI is proud to have remained an independent company. “With every acquisition, we examine it from how it will affect our clients and then how it will impact our employees,” says Thomas. “Since we are employee-owned and privately held, our employees are an important consideration in all M&A activity. We feel that a bottom-line focus, used by many companies including some TPAs, is a culture that is irresponsible and not sustainable.”
Since its inception, CCMSI has grown from a small, regional TPA to one of the largest national TPAs operating today. In 30 years, the company has grown from one office to 41 offices across the country. Thomas is proud of the company, which has never sacrificed client satisfaction for better revenue. “We believe that pleasing the client is the ultimate goal, one that drives our business and our revenue in the best possible way. Our employees are devoted to customer service, and they make CCMSI the successful company it is today. We are seen in the industry as a contender, but our clients see us as people. Each of us is one person working alongside our clients to achieve their goals and do right by them.”
Headquartered in Danville, Illinois, CCMSI is the nation’s largest independent third-party administrator of workers’ compensation, property/casualty and self–insurance programs. For more than 30 years the company’s experienced workforce, which today numbers 870 has been assisting clients with self-insured property and casualty claims management including workers’ compensation, liability and property coverage. With a national network of 41 offices located across the United States, CCMSI brings clients coast-to-coast instantaneous access to expert claims professionals, customized cost-effective solutions and cutting-edge technology to manage their administration programs. CCMSI clients include 384 individual self-insured employers, six captives and 55self-insured groups in many industries. Privately held and employee-owned, CCMSI’s gross revenues are more than $93 million. For more information, visit www.CCMSI.com.
"NEW CCMSI OFFICE SERVES SOUTHERN CALIFORNIA"
MARCH 3, 2009, IRVINE, CA -- CCMSI recently opened an office in Irvine, California - an addition that grew the company's geographic footprint to 37 locations nationally. As is the case with every new office opening, the Irvine location seeks to better serve CCMSI clients with locations in Southern California, according to Rich Cangiolosi, vice president Western region. "Over the last 18 months, CCMSI has enjoyed significant growth in California," says Cangiolosi. "California is a large state and we felt we needed a greater presence in Northern and Southern California to properly service accounts with locations in both areas."
For several years, CCMSI has operated offices in San Diego and Concord, California as well. Cangiolosi maintains it's important to have CCMSI staff and adjusters closely located to clients - clients including large self-insured groups and self-insured corporations, as well as public entities. "By being located nearby, CCMSI staff can conduct important training and client visits more easily," he says. "By ensuring a close proximity, communication with our clients is made stronger; solid communication is a key component to the development and implementation of effective risk management strategies."
To contact the Irvine office, call 866-965-1595.
"CCMSI CONTRACTS WITH RED ROBIN GOURMET BURGERS, INC."
SEPTEMBER 25, 2007, DANVILLE, IL -- Red Robin Gourmet Burgers, Inc. (Red Robin) recently contracted with CCMSI, a national provider of risk management and claims administration solutions, based in Danville, Ill. CCMSI will deliver workers' compensation and general liability claims management services to Red Robin, nationally.
Red Robin, based in Greenwood Village, Colo., employs 26,000 team members in North America and operates nearly 250 company-owned restaurants throughout the United States.
"We at CCMSI are thrilled to be working with Red Robin," said James Young, vice president of sales. "We have a passion for customer care and are committed to delivering extraordinary service to Red Robin."
CCMSI delivers claims administration, managed care, program management and related services to individual self-insured employers and groups. With 700 employees in 36 offices, CCMSI specializes in workers' compensation, general, automobile and professional liability claims services with industry expertise in public entities, manufacturing, health care, transportation, restaurants, construction and gaming.
Since 1978, CCMSI has successfully administered and delivered claims management, loss-control and risk management services to individual and group clients nationwide.
For more information about CCMSI, visit www.ccmsi.com. To discover more about Red Robin, visit www.redrobin.com.
"CCMSI UNVEILS MAJOR ENHANCEMENTS TO WEB-BASED CLAIMS REPORTING TOOL"
AUGUST 6, 2007, DANVILLE, IL -- CCMSI recently released a bolstered version of Internet Claims Edge (iCE), a Web-based claims reporting tool that delivers around-the-clock access to claims data, flexible and immediate reporting and electronic, customized claim submission, among many other features.
The CCMSI proprietary iCE system delivers claims reporting to more than 2,300 business partners across the United States. There are multiple new features to this proven claims management technology, according to Skip Brechtel, chief information officer and senior vice president at CCMSI.
Improvements are rooted in client feedback, according to Brechtel, who has led iCE's recent development. "At CCMSI, we take client input to heart and strive to improve and streamline iCE continuously," he said. "For our most recent update of iCE - which is significant in scope and spanned a collaborative effort of nearly one year - we worked very closely to meet a particular client's specific needs. We felt the changes that resulted would greatly benefit all of our clients, so we made it happen."
iCE processes, stores and manages loads of data - and in an instant - outputs data in a report form that makes sense to clients. Using iCE, clients can automatically generate static claim reports on a monthly, quarterly, semi-annual or annual basis, or customize reports to be produced on the fly.
Reports are posted in iCE in PDF format so they are easy to download, print or email. iCE has several primary capabilities. The Claims Analysis facet of iCE is comprehensive and delivers instantaneous access to broad or detailed claim information. Claims Analysis allows clients to view information, such as claim summary, claim detail, financial summary, transaction detail and reserve detail. Moreover, users can search for claims by causation, claim type, job class, policy period, location, department and much more.
To quickly drill down on data and run/view reports on specific information, iCE offers Advanced Filters, 10 specific data fields customized to a client's search preferences. With the new Advanced Filters, users can choose to capture claim information by region, location, department, day of the week, time of day, shift, causation, occurrence, etc.
"iCE allows you a series of filters so you can actually filter out all but the information you are asking for," said Mark Ludwick of Resorts International, Inc., in Atlantic City, N.J. "If I only want to know how many workers' compensation claims are in Chicago, I can work thorough the filters and get exactly what I want."
iCE also has an Executive Portal designed to help client executives monitor claims data with just one keystroke.
"The Executive Portal is a nice central starting point," added Ludwick. "With the new portal, I only see the summaries I'm interested, which saves valuable time."
And, while iCE functions have bolstered to deliver any variety of claim reports or summaries, so has the technology's Initial Reporting facet. Not only are initial claim report forms customized to capture the information required by each client, the Initial Reporting function of iCE allows clients to create, edit or search initial report forms.
"The Initial Reporting process saves clients time and reduces human error," said Brechtel. Once an initial claim form is completed online, clients can also print them out and mail them to necessary recipients.
"In many ways, iCE simplifies life for clients," said Brechtel. The new Loss Control Account Servicing and Planning Program (ASAP) component of iCE also makes it easy for CCMSI association clients to evaluate the performance of their CCMSI loss-control consultants. "I don't know any other company that has a loss-control service tracking system," said Brechtel. "It allows our clients to evaluate our performance on an ongoing basis."
For more information on iCE visit www.ccmsi.com/how_technology_ice